Terms of Service — ServiceHQ WhatsApp for ServiceM8

Last updated 5 August 2026.

1. Who we are

This service is provided by OnSpec Software Ltd (trading as ServiceHQ), a company registered in England and Wales, company number 17328057. Contact: admin@onspecsoftware.com. By installing or using the add-on you agree to these terms.

2. What the service does

ServiceHQ WhatsApp connects your WhatsApp Business number to your ServiceM8 account. Incoming messages are filed against the relevant job or into your ServiceM8 Inbox, and you can reply from within ServiceM8. It also mirrors your ServiceM8 SMS templates to WhatsApp so they can be submitted for approval.

3. What you need

An active ServiceM8 subscription, and a WhatsApp Business Account you own or are authorised to connect. Both are separate products from separate companies, on their own terms and pricing. If your access to either ends, this add-on stops working.

4. Trial, subscription and cancelling

Where a free trial is offered, it converts to a paid subscription at the end of the trial unless you cancel first. Subscriptions renew automatically for the billing period you chose. Payments are handled by Stripe; we do not store your card details.

You can cancel at any time from the billing portal. Cancellation takes effect at the end of the period you have already paid for, and we do not pro-rate part-periods. Fees may change with at least 30 days' notice.

5. Message charges are separate

Meta charges for WhatsApp messaging directly to your WhatsApp Business Account under its own pricing, which Meta may change. Those charges are not included in your subscription and we do not control them. From 1 October 2026 Meta intends to charge for service messages that were previously free.

6. Your responsibilities

You are responsible for the content of messages sent from your number, including any you send after editing a suggested reply.

7. Suggested replies (AI)

Where enabled, the add-on can draft a suggested reply. Drafts are suggestions only. Nothing is sent until a person reviews it and presses send. AI output can be wrong, so check anything that commits you to a price, a date or an obligation before sending it.

8. Availability

We aim to keep the service running but do not guarantee uninterrupted availability. The service depends on Meta's WhatsApp Business Platform and on ServiceM8, and can be affected by outages, rate limits or policy changes at either. We may carry out maintenance, and will avoid busy periods where we reasonably can.

9. No affiliation

WhatsApp is a trademark of Meta Platforms, Inc. ServiceM8 is a trademark of ServiceM8 Pty Ltd. This product is independent and is not endorsed by, affiliated with, or operated by either company.

10. Your data

How we handle personal data is set out in our privacy policy, which forms part of these terms. In data protection terms you are the controller of your customers' data and we act as your processor for the messages passing through the service.

11. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, we are not liable for lost profits, lost business, lost goodwill or indirect loss, and our total liability in any 12-month period is limited to the subscription fees you paid us in that period.

The service is provided on an “as is” basis. We do not warrant that it will meet every requirement or that message delivery is guaranteed, since delivery depends on Meta and on the recipient's device.

12. Suspension and termination

We may suspend or end access if fees go unpaid, if the service is used in breach of these terms or of Meta's policies, or if we are required to by Meta or by law. Where circumstances allow we will tell you first. You can stop using the service at any time by uninstalling the add-on from ServiceM8.

On termination we stop processing your messages. Message history is deleted on request or on account closure, as described in the privacy policy.

13. Changes to these terms

We may update these terms. If a change materially affects you we will give reasonable notice by email or in the add-on. Continuing to use the service after a change takes effect means you accept the updated terms.

14. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Nothing here affects the statutory rights of a consumer, though this service is intended for business use.

15. Contact

admin@onspecsoftware.com — we reply within one working day.